As your professional property manager, one of the largest parts of our day to day responsibilities is to handle tenant maintenance requests.
Written Repair Requests
Our office requires that all tenants submit their maintenance requests in writing. In general, most tenants will email requests to our office or their preference is to log into their tenant portal on our website and submit their maintenance request directly into the portal.
Evaluating the Issue
At scheduling, each maintenance request is evaluated to determine the cause and effect of that particular maintenance or repair issue. We get details from vendors, home warranties and even directly from owners if they prefer to do the repair themselves. In this manner, we are able to determine if a tenant is responsible for any damage or if the maintenance is considered normal wear and tear of the property.
Each maintenance request is held on file during the tenancy and each circumstance is handled on a case by case basis when the tenant is responsible.
As your professional property manager, we do our best to maintain your property and handle all maintenance requests promptly. If you have any questions about this, please contact us at Carod Properties.
